Assistant Manager – Streatham Charity Shop

The Company

We are recruiting for a friendly, approachable, highly organized, and customer-orientated Assistant Manager with previous retail management experience to join our FARA Streatham Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 40 Charity Shops in London and 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customers’ needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

For 30 years, apart from creating employment on the UK job market, our Charity Shops profits are invested in the prevention of homelessness, supporting adults with learning disabilities, caring for vulnerable children, providing specialized treatment for children with disabilities, providing community-based education and social support programs for disadvantaged families in Romania.

Working times

• Location: FARA Streatham Charity Shop, London, SW16 1BS
• Shop Opening Hour: 10:00 – 18:00
• 8-hour shift/ 30min break
• 5 days per week rota, working days to be confirmed

*Location, days, and times of work can always be changed by the Management. Our shops are open 7 days per week and time sheets may vary across our 41 shops 9-5, 10-6, 11-7

The role

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers. As an Assistant Manager your duties will include:

• Assisting the Shop Manager in organizing and planning daily strategies
• Assisting the Shop Manager with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Shop Displays
• Pricing
• Till and Cash handling
• Manual Handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, maintaining a clean tidy, and safe working environment.

The candidate

• At least 1 year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organizational abilities
• Excellent Customer Service Skills
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem-solving attitude
• Organized and Efficient
• Hard-working
• Positive approach

What we offer

• Internal policies and procedures training and support throughout your employment
• £25,816 annual salary, reviewed yearly every April
• Employee assistance programme
• Option to work overtime if available
• 28 days annual leave inclusive of bank and public holidays
• Loyalty and team effort rewards