We are recruiting for a friendly, approachable and customer-orientated part-time Sales Assistant to join our FARA Fulham Kids Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.
FARA has 40 Charity Shops in London and 30 years’ experience in Charity Retailing. Our charity shops are tailored to each local community and we aim to respond to our customers’ needs with providing excellent customer service, a pleasant shopping experience, great value for money, very creative stock display and visual merchandise. All this can only be possible with to the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.
For over 30 years, apart from creating employment on the UK job market, our Charity Shops profits are invested in prevention of homelessness, supporting adults with learning disabilities, caring for vulnerable children, providing specialised treatment for children with disabilities, providing community-based education and social support programmes for disadvantaged families in Romania.
Location: FARA Fulham Kids Charity Shop, London, SW6 5RP
Shop Opening Hour: 09:30 – 17:30
8-hour shift/ 30min break
4 days per week rota (Thursday – Sunday)
*Location, days and times of work can always be changed by the Management. Our shops are open 7 days per week and time sheets may vary across our 40 shops 9-5, 10-6, 11-7
The Sales Assistant’s main duty is to support the Shop Manager and the team in the effective running of the shop. As a Sales Assistant your duties will include:
- Sorting Donations
- Steaming clothes
- Shop Displays
- Till and Cash handling
- Manual Handling
- Maintaining a clean and tidy working environment
- Creating and maintain a welcoming ambience
- Dealing with customer issues and queries effectively
- Networking with customers and the local community
- Following the Company’s Policies and Procedures
- At least 1 year of Retail experience
- At least 1 year of Front of house Customer Service experience
- Excellent Customer Service Skills
- Great Communication Skills
- Work well as part of a Team
- Ability to collaborate with colleagues to achieve a common goal
- Organised and Efficient
- Hard working
- Positive approach
What we offer
Internal policies and procedures training and support throughout your employment
£14,856 annual salary, reviewed yearly every April
Option to work overtime if available
23 days annual leave inclusive of bank and public holidays
Up to 50% staff discount on the majority of goods purchased in the shop you are working at
Loyalty and team effort rewards
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