Sales Assistant – Clapham Kids

About us:

FARA Clapham Kids is a vibrant charity retail shop that has been at the heart of our local community for over 30 years. With 39 charity shops across the UK, we are dedicated to helping disadvantaged children and young people in Romania. Join us and be part of a team that makes a real difference every day!

The Role:

We are looking for a motivated and friendly Sales Assistant to support our Shop Manager and team in the effective running of our busy shop. This role is perfect for someone who enjoys a dynamic work environment where no two days are the same.

Key Responsibilities:

The Sales Assistant’s main duty is to support the Shop Manager and team in the effective running of the shop. As a Sales Assistant, your duties will include:

• Assisting the team with the manual handling and movement of donations.
• Sorting and preparing donations for sale
• Steaming and pricing clothing items
• Creating eye-catching shop displays
• Handling cash and operating the till
• Fostering a welcoming atmosphere for customers
• Addressing customer queries and resolving issues
• Building connections within the local community
• Staying informed about our products and current promotions
• Supporting content creation and management across social media platforms, with a focus on Instagram, including planning, posting, and engagement.

Location and working hours:

• Location: FARA Clapham Kids, 144 Northcote Road, London, SW11 6RD
• Shop Opening Hours: 09:30– 17:30
• 8-hour shift/ 30min break
• 5 days per week (Friday, Saturday, Sunday, Monday, Tuesday)

What we offer

• Employee Assistance Programme
• Enhanced sick pay (subject to conditions)
• 28 days holiday, including bank and public holidays
• Employee discount (subject to conditions)
• A birthday day off after 2 years of employment

The Candidate

• At least 1 year of Retail experience
• Ideally reside within 45 minutes of the shop
• Ability to use social media platforms, including Instagram
• Excellent communication and interpersonal skills
• Strong team player with a collaborative mindset
• Organised, efficient, and proactive
• Positive attitude and a customer-first approach