Sales Assistant – Surbiton Kids Charity Shop

The Company

We are recruiting for a friendly, approachable, and customer-orientated full-time Sales Assistant to join our FARA Surbiton Kids Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 40 Charity Shops in London and 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community and we aim to respond to our customers’ needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

For over 30 years, apart from creating employment on the UK job market, our Charity Shops profits are invested in the prevention of homelessness, supporting adults with learning disabilities, caring for vulnerable children, providing specialized treatment for children with disabilities, providing community-based education, and social support programs for disadvantaged families in Romania.

Working times

• Location: FARA Surbiton Kids Charity Shop, London, KT6 4JZ
• Shop Opening Hour: 09:30 – 17:30
• 8-hour shift/ 30min break
• 5 days per week rota (Thursday, Friday, Saturday, Sunday, Monday)

*Location, days, and times of work can always be changed by the Management. Our shops are open 7 days per week and time sheets may vary across our 41 shops 9-5, 10-6, 11-7

The role

The Sales Assistant’s main duty is to support the Shop Manager and the team in the effective running of the shop. As a Sales Assistant your duties will include:

• Sorting Donations
• Steaming clothes
• Pricing
• Shop Displays
• Till and Cash handling
• Manual Handling
• Maintaining a clean and tidy working environment
• Creating and maintaining a welcoming ambiance
• Dealing with customer issues and queries effectively
• Networking with customers and the local community
• Following the Company’s Policies and Procedures

The candidate

• At least 1 year of retail experience
• At least 1 year of Front of house Customer Service experience
• Excellent Customer Service Skills
• Great Communication Skills
• Work well as part of a Team
• Ability to collaborate with colleagues to achieve a common goal
• Organized and Efficient
• Hard-working
• Positive approach

What we offer

• Internal policies and procedures training and support throughout your employment
• £24,860 annual salary [£11.95/hour]
• Employee assistance programme
• Option to work overtime if available
• 28 days annual leave inclusive of bank and public holiday
• Loyalty and team effort rewards