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Shop returns policy

We hope that you will be delighted with your purchase(s).

 

If other goods are returned, FARA Enterprises Ltd. offers an EXCHANGE policy. To exchange these particular unwanted items, you will be required to return them within 28 days of purchase. We will require proof of purchase i.e. your till receipt and the pricing ticket attached to your item.

 

Items must be exchanged in the shop from which they were purchased. With satisfactory proof of purchase, the item may be exchanged for another of the same or higher value (by paying the difference) or for a FARA credit receipt.

 

From 1st July 2017 FARA credit receipts are valid in all FARA shops for a period of six months.

 

Refunds will only be offered with a till receipt if goods are found to have a fault which was not indicated at the point of purchase: i.e.

    • Not of satisfactory quality
    • Not fit for the purpose for which they were sold
    • Not corresponding with their description

 

Faulty goods must be returned within a reasonable period of time.

Please note, items purchased in one of the FARA Shops can not be exchanged for an item listed on the FARA Online store and vice versa.

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